Consumer Return Policy:

We want you to be completely satisfied with your purchase from our company. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

Returns are accepted up to 30 days from the date your order was delivered.

Items that are not eligible for return:

• Coffee
• Parts
• Accessories
• Cleaning products
• Filtration products

Please be aware that customers are responsible for covering the freight/shipping costs associated with returning the merchandise. Ensure that the items are securely packaged and sent back to us using a traceable and insured shipping method. We are not responsible for any items that are lost or damaged during the return shipping process.

Restocking Fees

We assess a restocking fee on all items returned in the US equal to 5% of the item's purchase price. This fee is waived if you are exchanging your item for a product of equal or greater value. 

---

Commercial Return Policy:

All Gaggia NA Commercial sales are FINAL. This includes all products available through the commercial site. Please ask about warranties for each specific brand prior to purchase, view the policies on our website, or call us at 888-389-4123 for more information.