Velasca Series Error Codes – Gaggia North America

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Error Code	Description	Solution
01	Grinder fail	Remove all of the beans from the grinder. Set grinder to coarsest setting. Vacuum clean the hopper and chute. Add dry beans and pull 2-3 shots. Adjust grind to preference one setting at a time, and brewing a shot between each adjustment.
02	The grinder is disconnected (Only coffee grinder without electronic sensor)	Check the wiring connections between the control board and the grinder to ensure they are properly connected.
03	Bu movement toward WORK fail	Remove the brew unit, and trip the microswitch with an index card or dollar bill. Power cycle the machine. If the brew unit moved to work and home position without much resistance, and no error codes appear, then the brew unit be damaged. If the error code persists, with the microswitch tripped, then the machine needs to be serviced for the brew unit drive motor.
04	Bu movement toward HOME fail	Remove the brew unit, and trip the microswitch with an index card or dollar bill. Power cycle the machine. If the brew unit moved to work and home position without much resistance, and no error codes appear, then the brew unit be damaged. If the error code persists, with the microswitch tripped, then the machine needs to be serviced for the brew unit drive motor.
05	Water circuit fail	Reinsert water tank to ensure it is properly seated. Remove the water filter to see if it is restricting water flow. If debris has entered the system, clean the brew unit check valve. If this does not help, restart the machine and turn the flow control dial back and forth when the pump can be heard vibrating. The machine may require manual priming. If none of the above help, the unit will need professional repairs.
10	NTC short circuit fail	The unit will need professional repairs.
11	NTC open circuit fail	The unit will need professional repairs.
14	Heater over-temperature fail	The unit will need professional repairs.
15	Heater time-out fail	The unit will need professional repairs.
19	Zero-Crossing fail	The unit will need professional repairs.

Symbol	Description
	Fill the water tank with fresh water to the MAX level indication.
	The brew group is not in the machine. Insert the group.
	Remove the coffee grounds container and empty it.
	The bean hopper is empty. Put new coffee beans in the bean hopper.
	Close the service door.
	There is too much powder in the brew group. Clean the brew group. If an error code is triggered, check the section ‘Meaning of error codes’ to see what the code on the display means and what you can do. The machine cannot be used when this icon is on the display.
	You forgot to place the lid on the pre-ground coffee compartment. If you do not place it back within 30 seconds the display will return to the main menu and the brewing cycle will be stopped.